Refund Policy

1. Payments

All payments for credits and subscription plans are processed securely through our payment providers. Subscriptions auto-renew until canceled, and all transactions are encrypted in transit. Recurring billing applies unless otherwise specified at the time of purchase.

2. Eligibility for Refunds

To be eligible for a refund, you must meet all of the following criteria:

• 7-Day Window: Refund requests must be submitted within 7 days of the original payment.
• Usage Limit: You must not have consumed more than 20% of the credits or quota included in the purchase during the billing cycle.
• Terms Compliance: No refunds are issued for accounts with Terms of Service violations.

3. Non-Refundable Items

We do not offer refunds for the following:

• Partially used subscription periods or credits beyond the 7-day window.
• One-time fees, platform fees, or add-on services.
• Accounts terminated for policy violations.

4. How to Request a Refund

To request a refund, contact our support team at [email protected] with the following information:

• Your account username or email address.
• Payment proof, such as a transaction ID or receipt.
• The reason for your refund request.

We may require additional information to verify your claim.

5. Refund Processing

Approved refunds are issued to your original payment method. Refunds are typically processed within 5 to 10 business days. The actual arrival time may vary depending on your bank or payment provider.

6. Compliance with Applicable Laws

This Refund Policy is provided in addition to, and does not limit, any statutory rights you may have under applicable consumer protection laws in your jurisdiction. Where local law grants a mandatory withdrawal or refund right that exceeds this policy, that right prevails.

7. Changes to This Policy

We may amend this Refund Policy at any time to maintain compliance with evolving consumer protection frameworks. Updates will be reflected on this page with a revised date, and where required, affected customers will be notified in advance of significant changes.

8. Contact Us

For refund requests or any questions about this policy, please contact us at [email protected].